Frequently Asked Questions

Read some frequently asked questions about our sewer cleaning and drain cleaning services. We have been proudly serving residential, commercial, and industrial clients in Stoney Creek and surrounding areas. From flooded basements and septic tank issues to clogged drains and clogged pipes, you can just ask Phil. Contact us now for more details.

What Is Sewer Cleaning?

Let me say these 2 things about sewer cleaning to start:

  • If you do not have proper access to a system, you cannot clean the drain properly. The proper access to a sewer system is the first step to cleaning your system properly.

  • The only way to know if a pipe is clean is by the use of a closed-circuit TV inspection. Electric sewer machines are used to mechanically clear a drain of obstructions. These obstructions could be tree roots, grease/soap build-up, sanitary products, paper towels, or anything you might imagine could go down a drain (toys).

The process of cleaning a sewer or drain is a very simple task to some, while to others, it is a complicated nightmare. The process starts with the realization or discovery of a malfunction in a floor drain, toilet, bathtub, or sink.


Once a service tech has arrived, the system is inspected to find the best point of entry to get access and remove the blockage.


In the cleaning of any drain/sewer, the access called a “clean out” should be the same size as the pipe that you are trying to clean. Cleaning a 6″ pipe from a 4″ floor drain might get the system running but not necessarily mean that the pipe is cleaned to the full diameter. The 2 inches that the sewer auger misses could leave a clump of root that is larger than those 2 inches.


Every drain size has a machine that is suitable to clean it properly.

What Is High-pressure Sewer Flushing?

This process is for cleaning of sewers that could not be cleaned by the electric sewer machine. The use of this machine is especially useful in the cleaning of sludge, grease, calcite, gravel, dirt, and anything you can imagine could be put down a drain in small and large diameter pipes, and at long distances.

How Does This Machine Work?

Our “flusher” uses a 50 horsepower diesel motor that drives a water pump. This pump can produce water pressures up to 4000 pounds per square inch (psi) and 16 gallons per minute. The pump is connected to a hose reel that has about 500 feet of the high-pressure water hose. The hose is pulled down the sewer pipe by the use of a flusher nozzle. The nozzle has rear-facing holes that give it a rear-facing push and drives it forward.


While most of our work would be in the 500-foot range, we have gone as far as 1700 feet.


The nozzle is in some ways the heart of the flusher, because the restriction in the nozzle head is what builds up the pressure. The size of the holes in the nozzle will determine the pressure that the nozzle runs at. The larger the holes, the lower the pressure, but will give more water volume; the smaller the holes, the higher the pressure and the lower the water volume.


There are many advantages of the flusher, such as the size of the entry point is not as critical as in the sewer machine, cleaning will be quicker, usually more efficient, able to do a longer distance, etc.

How Important Are the Closed Circuit TV Inspections and Locating Services?

We cannot stress enough about the value and importance of this service. Next to the flusher, this is the most valuable tool that we have in problem-solving.


The inspection of the sewer needs to be done after the sewer is drained. The use of the camera can only be done on an empty pipe, or a pipe full of absolutely clean water.


Once the water has dropped out of the pipe, faults with the system can be found.


Some of the faults that we find are tree roots, cracked or broken pipe, bellies in pipe (the slope of the sewer pipe is incorrect and allows the pipe to be full of water all the time), build-up of calcite (hard as cement that builds up in sewer pipe where groundwater leaks into a pipe), grease, and whatever you can think of that can go down a drain.


Locating goes hand in hand with the camera. Whatever you see on the TV screen, we can find the location of the fault in the pipe and the depth at the location. By using the locator, we can find buried clean-outs and any other fault in your system. We can also find a sewer pipe if a connection needs to be made into the system and the depth to allow for branch lines to be made.

Contact us

Phil Groves Sewer 911
7 Pinelands Ave
Stoney Creek, ON

L8E 3A4

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Service Area

  • Hamilton

  • Burlington

  • Oakville

  • St. Catharines

  • Kitchener

  • Guelph

  • Brantford

  • Milton

  • The Niagara region

  • Stoney Creek and surrounding areas

  • Greater Toronto Area

  • Mississauga

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